#6 Customer Apology Email template [Tried and Tested] – 2023

Hey, are you looking for customer apology email template due to negative experience? checkout Our 6 apology email templates to handle angry & unhappy customer and convert them into promoter.

Well your reaction should begin with a sincere apology.

It’s important to acknowledge that your customer or Detractor took the time to write a complaint because they had such a bad experience with your firm or company, regardless of how cruel or unjust their email may sound.

Tried and TestedYour objective as a customer service expert is to ensure that no clients ever have a bad experience. And your business ought to provide an apology for it.

It’s crucial to own up to your errors and accept some responsibility for anything that your business may have done incorrectly.

Again, the goal is to save the connection with the consumer rather than to make a point.

Write a Customer Apology Email due to Negative Experience

Template: #1:-  Apology email template due to negative experience with company:

Dear valued customer,

We are truly sorry for the negative experience you had with our company. We take all customer feedback seriously and are working to ensure that this does not happen again in the future.

We understand that your experience has caused you frustration and inconvenience, and we apologize for any pain or discomfort that you may have experienced. We want you to know that we value your business and appreciate your patience and understanding during this time.

Please don’t hesitate to contact us with any additional concerns or questions. We are committed to providing you with the best possible service and would be happy to help in any way that we can.

Sincerely,

[Your Name]

[Company Name]

Template: #2:- Generic apology email to handle negative experience:

Dear valued customer,

I wanted to reach out to you to personally apologize for the negative experience you had at our establishment. I am truly sorry that we were not able to provide the level of service and satisfaction that you deserved.

We take customer feedback very seriously and are committed to making sure that all of our guests have a positive and enjoyable experience. I will be conducting a thorough review of the situation and taking the necessary steps to ensure that this does not happen again in the future.

I hope that you will consider giving us another chance to make it up to you. We would be more than happy to offer you a complimentary meal or discount on your next visit to show our sincere apologies.

Thank you for bringing this to our attention. We value your business and hope to have the opportunity to serve you again in the future.

Sincerely,

[Your Name]

[Company Name]

Template: #3:- Apology email template due to negative experience:

Dear [Client],

I would like to sincerely apologize for the negative experience you had with our company. We strive to provide exceptional customer service and it is clear that we did not meet your expectations on this occasion.

I understand that you were disappointed with the quality of the product you received and the delay in receiving it. We take full responsibility for these issues and are currently taking steps to improve our quality control and fulfillment processes.

Please accept our apologies for any inconvenience or frustration this may have caused. We value your business and would like to make it right by offering you a [discount/credit/free product] as a gesture of goodwill.

We appreciate your understanding and hope that you will give us another opportunity to serve you in the future.

Sincerely,

[Your Name]

[Company Name]

 

Write an Apology Email responding to unsatisfied customer offering Discounts

When a customer’s complaint is so serious that you fear harsher consequences, offering an incentive is a smart solution.
When they directly want a refund or a free item, it’s also a wonderful alternative.

Alternately, if a customer complaint is acceptable and courteous, provide a reward as a way of saying thanks for being composed and understanding with your staff.

Template #1:- Generic Apology Email template on un-satisfactory experience:

Dear [valued customer],

Thank you for bringing your dissatisfaction to our attention. We are sorry that your experience with our product did not meet your expectations.

We take customer satisfaction very seriously and would like to offer you a 50% discount on your next purchase as a gesture of goodwill. We hope that this will give you the opportunity to try our product again and have a better experience.

Please contact us at [email address] to redeem your discount. We would also appreciate any feedback you may have to help us improve our products and services.

Thank you for choosing our brand and we hope to have the chance to serve you again in the future.

Sincerely,

[Your name]

Customer Service Representative

Template: #2:- Apology Email:  Bad Online Buying Experience:

Dear valued customer,

We apologize for the inconvenience you experienced with your recent purchase. We understand that you are upset and would like to offer you a discount on your next purchase as a gesture of goodwill.

Please use the code “ANGRY15” at checkout to receive 15% off your next order. We hope this helps to alleviate some of the frustration you may be feeling and encourages you to give us another chance.

We value your business and want to ensure that you have a positive experience with us. If there is anything else we can do to assist you, please do not hesitate to contact us.

Sincerely,

[Your Name]

Customer Service Representative

Template #3:  Apology Email Template to Tackle Bad Online purchase Experience via offering coupon code:

Dear [Customer],

I am sorry to hear that you were unhappy with your recent experience with our company. At [Company], we strive to provide excellent customer service and high-quality products, and we apologize if we did not meet your expectations.

As a gesture of goodwill, we would like to offer you a [percentage] discount on your next purchase with us. Please use the code [discount code] at checkout to redeem this offer.

We value your feedback and would appreciate it if you could take a few minutes to share your experience with us so that we can continue to improve our services.

Thank you for choosing [Company] and we hope to have the opportunity to serve you again in the future.

Sincerely,

[Your Name]

[Company]

 

1 thought on “#6 Customer Apology Email template [Tried and Tested] – 2023”

Leave a Comment